Truck Dispatch Terms of Service & Conditions

Swift Nexus Dispatch – Terms of Service

Effective Date: 27.11.2025

Company: Swift Nexus Dispatch.Email: support@sndispatch.comWebsite: https://sndispatch.com/

By accessing or using the Swift Nexus Dispatch. software, website, or associated services (collectively, “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, you may not use the Services.

1. Acceptance of Terms

1.1 By registering for or using the Services, you agree to be bound by these Terms and all applicable laws and regulations. 1.2 Swift Nexus Dispatch reserves the right to modify, update, or amend these Terms at any time, with updated Terms posted on the Services. Continued use constitutes acceptance of any changes.

2. Eligibility

2.1 You must be a licensed driver, fleet operator, or legally authorized personnel. 2.2 Users under 18 years old or not authorized by law may not use the Services. 2.3 Use of the Services in jurisdictions outside the U.S. and Canada is your responsibility to comply with local laws.

3. Account Registration

3.1 Users must create an account using accurate, current, and complete information. 3.2 You are responsible for maintaining the confidentiality of your login credentials. 3.3 You agree to notify Swift Nexus Dispatch immediately of any unauthorized use or breach of your account.

4. Software Usage

4.1 The Services are licensed, not sold. Swift Nexus grants you a limited, non-exclusive, non-transferable license to access and use the software solely for lawful purposes. 4.2 You agree not to:

Reverse engineer, modify, or create derivative works of the software
Circumvent security or access restrictions
Use the software for illegal or unauthorized purposes

4.3 The software may include features for:

Driver logs (FMCSA Part 395 & Transport Canada compliant)
Automatic duty status recording
Driver Vehicle Inspection Reports (DVIR)
GPS tracking & trip logs
Tamper-proof compliance records

5. Subscription, Payment, and Fees

5.1 Services may be provided on a subscription or per-device fee basis. 5.2 All fees are billed in USD (or CAD for Canada) and must be paid via authorized payment methods. 5.3 Refunds are limited as described in our Refund Policy. 5.4 Failure to pay may result in suspension or termination of access.

6. Data Collection & Privacy

6.1 The Services collect data necessary for compliance, reporting, and functionality, including:

Driver log data
Vehicle diagnostics
Location and GPS data
Trip and mileage information

6.2 You authorize Swift Nexus Dispatch to use and store this data for service provision, compliance reporting, and legal obligations.

7. User Obligations

7.1 You certify that all driver logs, vehicle inspections, and data entered are accurate and truthful. 7.2 You must comply with all applicable laws regarding hours-of-service, ELD usage, and transportation regulations. 7.3 Swift Nexus Dispatch is not responsible for violations of FMCSA, Transport Canada, or local regulations caused by user negligence.

8. Inspections & Compliance

8.1 You acknowledge that data may be accessed or reviewed by authorized government inspectors. 8.2 You are responsible for ensuring that your fleet, devices, and usage comply with FMCSA and Transport Canada regulations. 8.3 Swift Nexus Dispatch will not assume liability for citations, fines, or penalties resulting from non-compliance.

9. Intellectual Property

9.1 All software, branding, documentation, and content are owned by Swift Nexus and protected under copyright, trademark, and intellectual property laws. 9.2 You may not copy, distribute, or commercially exploit the software or content without written permission.

10. Limitation of Liability

10.1 Swift Nexus Dispatch is provided “as-is” without warranty of any kind, whether express or implied. 10.2 Swift Nexus Dispatch is not liable for:

Direct, indirect, incidental, or consequential damages
Lost profits or revenue
Any violation of local or federal transportation laws

10.3 Your use of the Services is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless Swift Nexus Dispatch, its officers, employees, and affiliates from any claims, liabilities, damages, or expenses arising from:

Your use or misuse of the Services
Violation of laws or regulations
Breach of these Terms

12. Termination

12.1 Swift Nexus Dispatch may suspend or terminate access for:

Non-payment of fees
Violation of Terms or policies
Illegal or fraudulent activity

12.2 Termination does not relieve you from payment obligations incurred prior to termination.

13. Governing Law & Dispute Resolution

13.1 These Terms are governed by the laws of the State of California, U.S.A., without regard to conflict of laws. 13.2 Any disputes shall be resolved in the courts of California. 13.3 You agree to submit to the personal jurisdiction of California courts.

14. Refund Policy

All payments made for our ELD software subscriptions and dispatching services are strictly non-refundable. By subscribing to or purchasing any of our services, the customer acknowledges and agrees that all fees are final and will not be reimbursed under any circumstances, except where required by applicable law.

Once a subscription or service term has commenced, no refunds will be issued for partial use, unused time, changes in business needs, dissatisfaction arising from failure to use the service, or early cancellation initiated by the customer. This applies to all billing cycles, including monthly, quarterly, and annual plans, as well as any custom or promotional packages.

Customers retain the right to cancel their subscription or service at any time. However, upon cancellation, the service will remain active and accessible until the end of the current paid billing period. No prorated, partial, or full refunds will be provided for the remaining duration of the term, and any unused portion of the service will be forfeited at the conclusion of the billing cycle.

It is the customer’s responsibility to review the features, pricing, and terms of service prior to completing any purchase. By proceeding with payment, the customer confirms understanding of and agreement with this non-refundable payment policy.

15. Privacy Policy

Swift Nexus Dispatch (“we,” “us,” or “our”) is committed to protecting the privacy of users of our ELD software and dispatching services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

We may collect information such as your name, contact details, company information, driver and vehicle details, GPS and telematics data, usage logs, and technical data (including IP address, device information, and browser type). This information may be collected when you create an account, use our applications or devices, interact with our support team, or otherwise use our services.

We use this information to provide and manage our ELD and dispatching services, maintain driver logs and regulatory compliance, process payments, offer customer support, improve and secure our systems, and communicate important updates and service-related information. Where required by law, we may also process data to comply with legal and regulatory obligations or with your consent.

We may share information with trusted service providers who help us operate our services, with your employer or fleet operator where relevant, with professional advisors, with governmental or regulatory authorities when legally required, and in connection with a business transaction such as a merger or acquisition. We do not sell personal information for monetary compensation.

We retain personal information only as long as necessary to provide our services, meet legal and regulatory requirements (including transport and safety rules), resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to help protect your information but cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights such as requesting access to your data, correcting inaccurate information, requesting deletion where allowed, or objecting to certain processing activities. To exercise these rights or to ask questions about this Privacy Policy, you can contact us at: [support@sndispatch.com].

We may update this Privacy Policy from time to time. Any changes will be effective when posted on our website, and your continued use of our services after an update means you accept the revised policy.

16. Force Majeure

Swift Nexus Dispatch is not responsible for failure or delays caused by events beyond reasonable control, including natural disasters, strikes, cyber attacks, or government actions.

17. Entire Agreement

These Terms, along with our Privacy Policy, Refund Policy, and any service documentation, constitute the entire agreement between you and Swift Nexus regarding the Services. If any provision is deemed invalid, remaining provisions remain enforceable.

18. Contact

For questions regarding these Terms or the Services:Swift Nexus. Email: support@sndispatch.com Website: https://sndispatch.com/

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Swift Nexus Dispatch – Terms of Service

Swift Nexus Dispatch – Terms of Service

1. Acceptance of Terms

2. Eligibility

3. Account Registration

4. Software Usage

5. Subscription, Payment, and Fees

6. Data Collection & Privacy

7. User Obligations

8. Inspections & Compliance

9. Intellectual Property

10. Limitation of Liability

11. Indemnification

12. Termination

13. Governing Law & Dispute Resolution

14. Refund Policy

15. Privacy Policy

16. Force Majeure

17. Entire Agreement

18. Contact

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